Privacy Policy
This Privacy Policy describes how Convex optical l.l.c ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from https://convexoptical.com/ (the "Site").
1. Collection of Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information."
Device Information:
- Examples: Web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
- Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Order Information:
- Examples: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source: Collected from you.
2. Sharing Personal Information We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
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We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy. -
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
3. Lawful Basis We process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
4. Your Rights You have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
5. Data Retention When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
6. Cookies A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.
7. Changes to this Privacy Policy We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:
Business Name: CONVEX OPTICAL L.L.C
License Number : 1038438
Mail: Info@convexoptical.com
Phone: +971 52 905 2987
Address: Shop No 11 - Wadi Al Safa 5 - Dubai - United Arab Emirates
Monday - Sunday: 10:00 AM – 10:00 PM (Gulf Standard Time, GMT+4)