Shipping Policy

1. General Information

We currently ship only within the UAE. Shipping options, costs, and delivery times may vary based on your location and the size or weight of your order.

2. Order Processing Time

Orders are processed within 1–2 business days (Monday to Sunday), excluding weekends and public holidays. During peak periods or promotional events, processing may take longer. We’ll notify you of any delays.

3. Shipping Rates

We offer free shipping on all orders—no minimum purchase required.

4. Estimated Delivery Times

Order Processing: 1–2 business days (Monday to Sunday)

Shipping (Transit): 4–6 business days (Monday to Sunday)

Total Delivery Time: 5–8 business days

Order Cut-off Time: 6:00 PM (GST)

Time Zone: (GMT+04:00) Gulf Standard Time (Dubai) 

Please note: Delivery times are estimates and may be affected by carrier delays, weather conditions, or other unforeseen events.

5. Customs, Duties, and Taxes

We currently do not ship internationally. However, if international shipping becomes available, customers will be responsible for any customs fees, import duties, or local taxes. Please consult your local customs office for details.

6. Shipping Restrictions

We do not deliver to:

P.O. Box addresses

Military addresses (APO/FPO/DPO)

Restricted or remote areas

Certain items may also be subject to shipping restrictions based on local laws or carrier policies.

7. Failed Deliveries & Returned Packages

If an order cannot be delivered due to an incorrect address or failed delivery attempts, it may be returned to us. We will contact you to arrange a re-shipment, which may incur additional shipping fees.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue promptly.

9. Policy Updates

We may revise this shipping policy periodically to comply with advertising regulations (e.g., Google Shopping) or to enhance our service. The latest version will always be available on our website

Business Name: CONVEX OPTICAL L.L.C

License Number : 1038438

Mail: Info@convexoptical.com

Phone: +971 52 905 2987

Address: Shop No 11 - Wadi Al Safa 5 - Dubai - United Arab Emirates

Monday - Sunday: 10:00 AM – 10:00 PM (Gulf Standard Time, GMT+4)