Terms of Service

Terms of Service for CONVEX OPTICAL L.L.C

Last Updated: August 22, 2025

Please read these Terms of Service ("Terms") carefully before using the https://convexoptical.com/ website (the "Service") operated by CONVEX OPTICAL L.L.C ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. By accessing our site or purchasing something from us, you agree to be bound by these Terms.

1. Introduction & Legal Entity

 

This website is owned and operated by CONVEX OPTICAL L.L.C, a legally registered company in the United Arab Emirates under license number 1038438. Throughout these Terms, "Convex Optical" refers to this legal entity. We provide this website, including all information, tools, and services, to you, the user, conditioned upon your acceptance of all terms stated here.

Our e-commerce store is hosted on Shopify Inc., which provides the online platform that allows us to sell our products and services to you.

 

2. User Responsibilities & Acceptable Use

 

By using this site, you represent that you are at least the age of majority in your country, state, or province of residence. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.

As a condition of using this Service, you agree not to:

  • Use our products for any illegal or unauthorized purpose.
  • Violate any laws in your jurisdiction (including but not limited to copyright laws).
  • Transmit any worms, viruses, or any code of a destructive nature.
  • Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  • Submit false or misleading information, such as using a false email address or pretending to be someone else.
  • Harass, abuse, insult, harm, defame, slander, or discriminate against others.
  • Interfere with or circumvent the security features of the Service.

A breach or violation of any of these Terms will result in an immediate termination of your Services.

 

3. Detailed Payment Terms

 

We are committed to transparent and secure billing practices.

  • Payment Methods: We accept major credit and debit cards, including Visa, MasterCard, and American Express, as well as other payment methods indicated at checkout.
  • Billing Information: You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.
  • Authorization: By providing a payment method, you represent and warrant that you are authorized to use that payment method. When you make a purchase, you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order, including the price of the products and any applicable taxes and shipping fees. Your card is charged at the time you place your order.
  • Currency: All transactions are processed in the currency shown on the product and checkout pages.
  • Taxes and Import Duties: For international shipments, you, the buyer, are responsible for any and all customs duties, import taxes, tariffs, or brokerage fees that may be levied by your country's customs department. We are not responsible for these charges.
  • Order Refusal: We reserve the right to refuse or cancel any order for any reason, including but not limited to: product availability, errors in the description or price of the product, error in your order, or if fraud or an unauthorized transaction is suspected.

 

4. Intellectual Property Rights

 

All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, and software, is the property of CONVEX OPTICAL L.L.C or its content suppliers and is protected by international copyright and trademark laws. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

 

5. Limitation of Liability

 

You expressly agree that your use of the Service is at your sole risk. In no case shall CONV-EX OPTICAL L.L.C, our directors, officers, employees, affiliates, or agents be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind, arising from your use of the Service or any products procured using the Service. Our liability shall be limited to the maximum extent permitted by law in jurisdictions that do not allow the exclusion or limitation of liability for such damages.

 

6. Governing Law and Jurisdiction

 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates. You agree that any legal action or proceeding between you and CONVEX OPTICAL L.L.C will be brought exclusively in the competent courts of Dubai, UAE.

 

7. Changes to Terms of Service

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

 

8. Contact Information

 

For any questions about these Terms of Service, please contact us:

  • Business Name: CONVEX OPTICAL L.L.C
  • License Number: 1038438
  • Email: Info@convexoptical.com
  • Phone: +971 52 905 2987
  • Address: Shop No 11 - Wadi Al Safa 5 - Dubai - United Arab Emirates